Privacy Policy

Effective date: June 1, 2026

Advance Roadside Solutions (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit www.advanceroadsidesolutions.com, contact us, request roadside assistance or mobile mechanic services, or otherwise communicate with our business.

Information We Collect

We may collect information that you voluntarily provide, including:

  • Your name

  • Telephone number

  • Email address

  • Service location

  • Vehicle year, make, model, and related vehicle information

  • Details about the service or repair you are requesting

  • Appointment and communication information

  • Payment and transaction information

When you visit our website, certain technical information may also be collected automatically, including your IP address, browser type, device information, pages visited, referring website, and interactions with our website.

How We Use Your Information

We may use your information to:

  • Respond to questions and service requests

  • Provide roadside assistance and mobile mechanic services

  • Prepare estimates, schedule appointments, and process payments

  • Contact you regarding your requested service

  • Send appointment confirmations, invoices, receipts, and service updates

  • Maintain business and transaction records

  • Improve our website, services, advertising, and customer experience

  • Detect fraud, protect our business, and comply with legal obligations

Phone Calls and Text Messages

If you provide your telephone number, we may call or text you regarding your service request, appointment, estimate, repair, invoice, or other customer-service matters.

Message and data rates may apply. Message frequency varies. You may opt out of nonessential text messages by replying STOP. For assistance, reply HELP or contact us directly.

Providing consent to receive text messages is not a condition of purchasing our services.

Mobile information and text-message consent will not be sold or shared with third parties or affiliates for their marketing or promotional purposes.

Cookies, Analytics, and Advertising

Our website may use cookies and similar technologies to operate correctly, understand website traffic, measure advertising performance, and improve the customer experience.

We may use services provided by companies such as Squarespace and Google, including website analytics and advertising services. These providers may collect information about your device and website activity according to their own privacy policies.

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website features.

How We Share Information

We do not sell or rent your personal information.

We may share information only when reasonably necessary with:

  • Website-hosting and technology providers

  • Scheduling, invoicing, customer-management, and communication providers

  • Payment processors

  • Advertising and analytics providers

  • Professional advisers or government authorities when legally required

  • Service providers assisting us in operating our business

These providers may access information only as necessary to perform services for us or as otherwise permitted by law.

Payment Information

Payments may be processed through third-party payment providers. We generally do not directly store complete credit or debit card information. Payment providers process and protect payment information according to their own privacy policies and security practices.

Data Security

We use reasonable administrative and technical measures to protect the information we collect. However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to provide services, maintain required business and tax records, resolve disputes, enforce agreements, and comply with legal obligations.

Children’s Privacy

Our website and services are not directed toward children under 13, and we do not knowingly collect personal information directly from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.

Your Choices

You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable legal and recordkeeping requirements.

You may also opt out of promotional communications at any time. Service-related communications may still be sent when necessary to complete or document a requested service.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, security, or privacy practices of those third parties.

Changes to This Policy

We may update this Privacy Policy periodically. Any updated version will be posted on this page with a revised effective date.

Contact Us

If you have questions or requests concerning this Privacy Policy, please contact:

Advance Roadside Solutions
Winston-Salem, North Carolina
Phone: (336) 528-4857
Email: Nick.m@advanceroadsidesolutions.com
Website: www.advanceroadsidesolutions.com